Welcome to the Customer Care service for Bonelli-Lux Online Store.

For instant answers to frequent enquiries about Bonelli-Lux Online Store and your online shopping experience, please browse our Customer Care topics.

Please note that we are only able to provide assistance for issues related to the Online Store and are not able to answer questions concerning retail stores or any other service offered by Bonelli-Lux.
Should you require such information, please visit the Corporate website to contact the appropriate department or find the nearest store.

How to contact us:

-By e-mail

Fill in the form on this page.

-Should you wish to contact a Customer Care representative, we will be glad to assist you from Monday to Friday, from 8 a.m. to 8 p.m EET, excluding holidays.

N.B. When you e-mail us, please don't include any Credit Card information because the e-mail system is not protected.

Your personal information will be processed by Bonelli Lux LTD., with office at 26 "D-r G. М. Dimitrov" Str. Plovdiv 4000, Bulgaria(“Bonelli”), the Data Controller, exclusively to answer your request for information. Your data will be processed by the personnel responsible for managing the website and providing related services, the specific services referred to in your request, information systems.

Consult our Privacy Policy for information on the data processors and your rights according to the Bulgarian Law.

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Delivery and Payment:



All orders are made by individual customer request!
We pay particular attention to the quality of performance!
In case of dissatisfaction, only exchange is possible!


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